AI-enhanced CX for Customers - Meet Chloe
For customers, it’s a concierge: Gain a deeper understanding of what your customers want and personalize their experiences with journeys informed by channel, automation, and language preferences.
More insights from TTEC
-
Podcast: WebPT Chief Customer Officer strengthens the customer experience
Listen to the podcast -
Major payer blends Work At Home model with innovative coaching rigor to drive conversions
Read the case study -
Full throttle CX: Re-engineering customer care for a global OEM
Read the case study -
Language barriers? AI-powered translation is breaking them down
Read the blog post -
Behind the screens that drive consumer tech efficiency
Read the case study -
Humanity First: Everyone belongs, every voice matters
Read the blog post -
Podcast: Apple's $2 billion lesson in fraud prevention
Listen to the podcast -
Contact center KPIs that actually matter for patient experience
Read the blog post -
Returns don’t have to be painful: 3 RMA fixes that work
Read the blog post -
Survey: AI is here to help, but customers still want human touch for big purchases
Read the blog post -
Phased, custom training helps benefits company scale performance, hit quality targets
Read the case study -
Cirque du Soleil offers ringside seat to superior CX with Work At Home model
Read the case study