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serendebyte
By Charles Whitmore

An Escalator can never break: It can only become Stairs

When I heard this joke years ago, it really struck a note with me. In addition to being a good...

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serendebyte
By Serendebyte Inc

Next Gen Customer Communication Solution

It is a well-known fact that it costs six to seven times more to get a new customer than to...

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serendebyte
By Charles Whitmore

Where does the Serendebyte Pega ALM Integration Toolkit (PAT) Fit?

ALM, or Application Lifecycle Management solutions are a vital part of development projects. Properly used, the ALM solution provides clarity...

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serendebyte
By Leonard Francis

BPM on the Cloud – Are we there yet !!! – Part 3

Once candidate applications are chosen to migrate to a cloud platform, it is time to decide the best option available...

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serendebyte
By Goutham Murali

Power up PRPC with the help of Integration !

We all know that Pega is one of the most powerful and leading BPM products in the market. Now, how...

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serendebyte
By Boopathy Kumar

Archiving and Purging – Understand data and process managed by solution.

In my previous post, I had discussed about the high level steps for archiving, so at the next level, let...

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serendebyte
By Jenisha Rani. S

The Ten Commandments of Social Media Marketing

Social media marketing is an art that can be mastered only when approached in a disciplined fashion. Similar to every...

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serendebyte
By Boopathy Kumar

Archiving and Purging – BPM Data – Part I

In the current enterprise application landscape, most of the organizations prefer the leading BPM and case management vendors for their...

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serendebyte
By Leonard Francis

BPM on the Cloud – Are we there yet !! – Part 2

Today, most of the basic business processes around managing businesses like HR, Payroll, IT services, legal etc., can be managed...

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serendebyte
By Leonard Francis

BPM on the Cloud – Are we there yet !

There are now 3 million data centres in the US, and climbing (http://mashable.com/2014/09/30/doe-energy-efficiency/). Data centres are the backbone of cloud...

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serendebyte
By Dilip Balakrishnan

Digital Marketing – The New Age Marketing

Ten years ago if I were asked to accept a complete stranger’s feedback on a product I wanted to purchase,...

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serendebyte
By Dilip Balakrishnan

Mastering Pega’s Learning Curve

Pegasystems is one of the few vendors that truly can boast of a holistic suite of offerings across BPM, BRM,...

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serendebyte
By Dilip Balakrishnan

Pega’s Customer Service Application – A truly CXM (Customer Experience Management) Solution

CRM or Customer Relationship Management has been around for decades. It has traditionally focused on sales activities and pipeline management....

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serendebyte
By Goutham Murali

How I Approached my CLSA Certification

It all started in Jan 2014 when a friend completed his CLSA (both part 1 and 2). I met him...

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serendebyte
By Charles Whitmore

Pega’s Approach to Care Management

The American Care Management Association (ACMA), defines care management as: “a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and...

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serendebyte
By Bisrat Alemayehou

My Top 3 challenges working in Distributed Teams

1. Denial Whether we are trying to acquire new skills, vowing to kick bad habits or making a new year’s...

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serendebyte
By Dilip Balakrishnan

Loyalty Management – A Powerful tool for Digital Marketers

Loyalty Management is a popular customer engagement practice used by Marketing Managers to serve multiple objectives of better customer experience,...

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serendebyte
By Dilip Balakrishnan

Business behind BPM

Business Process Management (BPM), as a management discipline has been around for more than twenty years. In the 90’s, the...

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