December 13, 2022 Blog Digital engagement and employee experience are brands’ top priorities for 2023
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September 29, 2022 Customer Strategist Branding Through the Eyes of the Customer Affinity Federal Credit Union Chief Brand Officer Jacqui Kearns answers to the real boss: the firm’s members. Financial Services and Insurance
March 31, 2022 Blog How to keep and engage your top talent (even if they don’t want to come back to the office)
February 28, 2022 Customer Strategist How Schwan’s Home Delivery retains its human connections during a digital transformation The right tools and people make all the difference. Retail and eCommerce
February 4, 2022 Blog Avoid these 3 common mistakes when it comes to average handle time vs. average talk time