April 16, 2024 Case Study Transform First-Time Customers into Loyal Brand Ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support. Retail and eCommerce
April 16, 2024 Case Study Transforming Self-Service From a Pain Point into an Effortless Experience A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees. Communications
April 16, 2024 Case Study Knowledge Base Innovation Takes Customer Support to New Heights An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty. Airlines
April 16, 2024 Case Study Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership. Public Sector and Government
April 15, 2024 Case Study Swift COVID-19 Vaccine Support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks. Healthcare
April 15, 2024 Case Study Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home. Airlines
April 15, 2024 Case Study Smarter Customer Service for Better Customer Experiences Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market. Automotive
April 15, 2024 Case Study Messaging saves the day with faster support, increased productivity Faced with high call volume, a major bank deployed AI-powered messaging to deflect calls, enhance productivity, and improve CSAT Retail Banking
April 15, 2024 Case Study Fast-growing Fintech Achieves Fast CSAT Improvements A hypergrowth Fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security. Financial Technology
April 15, 2024 Case Study Open Enrollment Benefits From a Smart Seasonal Approach Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees. Healthcare Payers
April 15, 2024 Case Study Cost savings and happy employees all year long We worked with a leading insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year. Property and Casualty Insurance
April 15, 2024 Case Study Proactive automation solution yields €12M in accelerated debt collection A team of forward-thinking leaders seised an opportunity to drive efficiency with a focus on improving the debt collection process Communications
