September 17, 2025 Case Study 30 experts power faster, more complete CX Travel firm achieved 86% faster answers, 53% faster workflows with TTEC managed services Travel and Hospitality
April 29, 2025 Case Study Knowledgebase curation slashes search time by 42% TTEC put relevant information at associates’ fingertips to speed resolutions Travel and Hospitality
October 18, 2024 Case Study Fraud management, AI, discipline drive $91M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions Travel and Hospitality
March 31, 2023 Case Study Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes Travel and Hospitality
March 8, 2023 Case Study Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT Travel and Hospitality
January 31, 2023 Case Study Policy annotation flags issues easier 6M user-generated content posts reviewed Travel and Hospitality
January 19, 2023 Case Study Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M Travel and Hospitality
January 17, 2022 Case Study Expert support boosts hotel bookings by 20% When a major hotel brand needed to grow its new discount program, TTEC’s sales experts jump-started inside sales to engage prospects Travel and Hospitality
November 15, 2021 Case Study A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers Travel and Hospitality
November 11, 2021 Case Study Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support Travel and Hospitality
October 1, 2021 Case Study Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources Car Rental
April 22, 2021 Case Study Enhanced knowledgebase enables associates to seamlessly switch to WFH We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home Airlines
