February 25, 2025 Case Study Snapping up fans and sales with Facebook ads Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177% Retail and eCommerce
February 25, 2025 Case Study Staying ahead of the game A department store gained the flexibility and control it needed to keep pace with the changing retail landscape Retail and eCommerce
February 25, 2025 Case Study Omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale. Retail and eCommerce
February 25, 2025 Case Study Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers more quickly Retail and eCommerce
February 25, 2025 Case Study AI-powered insights (and experts putting them to work) revolutionise quality TTEC disrupts the market with an innovative, next-gen digital approach. Retail and eCommerce
February 25, 2025 Case Study Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process. Retail and eCommerce
February 25, 2025 Case Study Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours. Retail and eCommerce
February 25, 2025 Case Study Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system. Retail and eCommerce
December 20, 2024 Case Study Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realise automation’s full potential Retail and eCommerce
December 19, 2024 Case Study Manual fraud investigations plummet 66%, yielding €3.3 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX Retail and eCommerce
July 18, 2024 Case Study A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations Retail and eCommerce
