January 6, 2022 Case Study Innovative call flow enhancements zap a major pain point When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate Healthcare Payers
December 1, 2021 Case Study Powerful learning tools increase employee performance TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time Healthcare
November 9, 2021 Case Study Strategic knowledgebase optimization leads to better CX and EX A major healthcare company purged its siloed and outdated knowledgebase, reducing unused articles by more than 90% and helping associates deliver better experiences faster Healthcare
July 19, 2021 Case Study Mapping the way to excellent patient experiences TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organization’s goal for a centralized, patient-centric experience Healthcare Providers
July 6, 2021 Case Study Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more Healthcare
June 24, 2021 Case Study One-stop-shop knowledgebase quickly improves call quality TTEC reduced associate frustration and improved member experience by curating content Healthcare
June 15, 2021 Case Study Prescribing digital transformation solutions TTEC guided a major cancer research and treatment organization in developing a plan for cost-effectively streamlining communications and improving the patient experience Healthcare Providers
May 26, 2021 Case Study Back office support from India exceeds quality targets TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards Healthcare Providers
April 30, 2021 Case Study Digital innovation connects patients and interpreters in seconds A mobile video-streaming application quickly put patients in touch with an interpreter, resulting in increased customer satisfaction and efficiency Medical Devices
April 30, 2021 Case Study Enhanced collaboration and efficiency in the cloud By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity Healthcare
April 30, 2021 Case Study Fast and reliable cloud guidance We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations Healthcare
April 30, 2021 Case Study Netgain ramps up support with contact center transformation The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately Healthcare
