June 16, 2020 Case Study Intelligent automation brings citizens closer to home Desktop automation helps reduce the home-buying sales processes from days to hours Public Sector and Government
May 20, 2020 Case Study State eases overwhelmed call centers with messaging Nearly 4x as many contacts answered in fewer than 2 weeks State and Local Governments
August 22, 2018 Case Study Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership Public Sector and Government
July 17, 2018 Case Study Cloud-based Video Training Saves 90 Minutes A humanitarian organization gains more time for disaster assistance Public Sector and Government
March 6, 2018 Case Study No time to lose We set up hotline support service at 10 locations, including 3 new pop-up sites. TTEC got these sites ready to go, with technology in place, in 1 week. Federal Government
December 13, 2014 Case Study From zero to hero A utility company transformed its customer service with a self-help solution Public Sector and Government
December 12, 2014 Case Study AMA makes the most of its keywords Our client was looking to understand which non-branded keywords played the biggest role in the research and education process. We provided data that helped our client identify and remove those terms. Public Sector and Government
December 12, 2014 Case Study Energy firm lights its future with customer strategy Our client was trying to find a way to improve customer loyalty. We helped define a new customer experience strategy and roadmap by defining a consistent CX Public Sector and Government
December 9, 2014 Case Study Off-site IT for on-site ROI A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs. Public Sector and Government
December 7, 2014 Case Study 150-year-old utility meets modern communication A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure Federal Government
December 6, 2014 Case Study Centralized solution, local control Our client was stuck with outdated technologies that were keeping them from being able to satisfy their customers' needs. We helped by implementing a new VoIP platform. State and Local Governments
February 16, 2014 Case Study Three months. One shiny new CRM. Zero data loss A large U.S. government agency was frustrated with the limitations of its outdated CRM. In just 90 days, we helped our client implement a superior, modern CRM solution. Public Sector and Government
