May 27, 2021 Case Study Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient Retail and eCommerce
April 30, 2021 Case Study Red Wing Shoes gains faster connections in the cloud Moving to Office 365 enabled the retailer to simplify the user experience, remove customer and employee pain points, and reduce operational costs Retail and eCommerce
April 30, 2021 Case Study Schwan’s Home Delivery gets an actionable CX transformation plan Our consulting experts helped Schwan’s Home Delivery gain insights into the current state of their customer experience and create an actionable plan for transformation Retail and eCommerce
April 30, 2021 Case Study Stronger Together: Transforming Nautilus’ Contact Center We helped the fitness solutions provider increase efficiencies, optimize call escalations, streamline internal communications, increase customer satisfaction, and more Retail and eCommerce
April 30, 2021 Case Study Chipotle uncovers new customers and cross-sell opportunities In a partnership with the fast-casual restaurant leader, we built a solution that captured and analyzed key customer information and insights, empowering a more meaningful and personalized customer experience Retail and eCommerce
April 26, 2021 Case Study Handyman Connection builds stronger customer relationships with CRM data We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data Retail and eCommerce
January 22, 2021 Case Study Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy Retail and eCommerce
October 14, 2020 Case Study Transform first-time customers into loyal brand ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support Retail and eCommerce
July 22, 2020 Case Study Fraud support breaks remote training barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety associates in an unprecedented event Retail and eCommerce
July 17, 2020 Case Study Agile outsourced support from day one End-to-end outsourced support delivers best-in-class results Retail and eCommerce
January 27, 2020 Case Study Turning Up the Heat on Cold Call Conversions Removing pain points from the sales process delivers above-target performances Retail and eCommerce
November 12, 2018 Case Study A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey Retail and eCommerce
