September 4, 2025 Case Study Behind the screens that drive consumer tech efficiency Back-office trifecta: A computing giant harmonizes supply chain, privacy, and global partners High Tech
June 21, 2024 Case Study Expert support and proactive solutions drive CX growth TTEC’s strategy, people, and tools boost efficiency and lower costs High Tech
March 29, 2024 Case Study Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale High Tech
March 13, 2024 Case Study Expert B2B collections approach generates $5M in 90 days A humanized collections strategy delivered fast results High Tech
March 13, 2024 Case Study Generative AI answers transform associate productivity Let Me Know AI-enhanced system significantly reduced AHT and associate stress High Tech
January 31, 2024 Case Study Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
December 11, 2023 Case Study Reimagined workflows, tools help cut video production time nearly 40% A high-tech brand came to TTEC for help finding the perfect partner – turns out, we were it High Tech
November 10, 2023 Case Study Skilled tech support slashes hold times 93% Expert associates and the right CRM drive better, faster resolutions High Tech
September 19, 2023 Case Study The right blend of tech support and CX enables better, faster resolutions TTEC’s tech support associates help company achieve 90% CSAT High Tech
June 18, 2023 Case Study Advancing a leading U.S. university's natural language processing technology High Tech
March 17, 2023 Case Study Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements Media and Entertainment
September 15, 2022 Case Study Expert lead qualifying and nurturing generates $6.5M in pipeline revenue TTEC helped a software company clear a huge backlog of leads and focus on the ones that matter High Tech
