July 10, 2024 Case Study Expert support and proactive solutions drive CX growth TTEC’s strategy, people, and tools boost efficiency and lower costs High Tech
July 2, 2024 Case Study Expert B2B collections approach recovers €5M in 90 days A humanised collections strategy delivered fast results High Tech
June 27, 2024 Case Study A Smarter Approach Leads to Happier Customers Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score High Tech
April 16, 2024 Case Study Eliminating Friction for Superior UX A leading prescriptive analytics company transformed the user experience with a templatised platform, reporting dashboard, and more. High Tech
April 16, 2024 Case Study Consistency Drives Efficiencies A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction. High Tech
April 16, 2024 Case Study Proactive Agents Using AI Save the Day with a 95% CSAT Customer care associates propose a hybrid AI/human crowdsourced solution that produces eye-popping results. High Tech
April 15, 2024 Case Study Email videos capture attention, drive response rates TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy. High Tech
April 15, 2024 Case Study Speech Analytics Deliver a Holiday Boost for Social Media Ad Sales The company significantly increased client revenue at a critical time of year by analysing agent calls for insights. High Tech
April 15, 2024 Case Study Eliminating Major Pain Points in No Time A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner. Hypergrowth and Startups
April 15, 2024 Case Study Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements Media and Entertainment
April 9, 2024 Case Study Skilled tech support slashes hold times by 93% Expert associates and the right CRM drive better, faster resolutions High Tech
March 29, 2024 Case Study Voice enhancement lifts NPS 9% at contact centre AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
