January 7, 2021 Case Study Savvy multilingual customer support translates into happy travelers TTEC quickly mobilized hundreds of multilingual associates, enabling a rapidly growing travel company to provide customer support across multiple languages in no time Travel and Hospitality
November 2, 2020 Case Study Knowledgebase innovation takes customer support to new heights An airline group took proactive steps to enhance its knowledgebase, ensuring exceptional customer experiences that drive continued loyalty Airlines
June 22, 2020 Case Study Travel offshore, beat NPS goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care Airlines
June 19, 2020 Case Study Get customer insights, get results A speech analytics tool combined with robust training empowered contact center associates to make data-driven recommendations that produced immense savings and more Airlines
August 22, 2018 Case Study Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents Airlines
January 8, 2018 Case Study Sky’s the limit Leading airline loyalty program embarks on CX transformation while reducing costs by 50% Airlines
April 18, 2017 Case Study Destination: Customer experience excellence A travel site elevates the quality of customer interactions by focusing on associate training and operations Travel and Hospitality
December 7, 2014 Case Study Airline reduces AHT with quality, not speed With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute Airlines
