June 14, 2023 Case Study The right work-from-home strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers Retail and eCommerce
May 15, 2023 Case Study Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most Healthcare
April 10, 2023 Case Study Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40% Retail and eCommerce
March 31, 2023 Case Study 98% model accuracy through annotation We built a better algorithm to help categorize products Retail and eCommerce
February 21, 2023 Case Study Flexible sales support generates 8x ROI during seasonal volume surge TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most Retail and eCommerce
September 22, 2022 Case Study Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process Retail and eCommerce
August 15, 2022 Case Study A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations Retail and eCommerce
June 17, 2022 Case Study The CRM destination for luxury travelers When our client experienced rapid and substantial growth they realized it wouldn’t be possible to deliver the top-tier service of the past. We were able to design a customized solution that achieved their goal. Retail and eCommerce
March 10, 2022 Case Study Overcome growing pains and jump-start sales with a unified inside sales approach A consistent pricing strategy helped a fast-growing company drive big sales and profit gains Retail and eCommerce
October 29, 2021 Case Study Unified training curriculum exceeds targets TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness Retail and eCommerce
August 30, 2021 Case Study Omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale Retail and eCommerce
June 14, 2021 Case Study Deliveroo smashes language barriers with real-time translator The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate Retail and eCommerce
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