November 12, 2021 Case Study In-depth coaching unleashes sales team performance When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions High Tech
July 23, 2021 Case Study Email videos capture attention, drive response rates TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy High Tech
April 30, 2021 Case Study Tracking assets in real time We helped Strategic Wave build an app that provided chemical manufacturers and shippers with mobile access to real-time location information of tank containers, status, and more High Tech
April 30, 2021 Case Study Helping fans track runners at Twin Cities marathon We partnered with Twin Cities in Motion to deliver AthleteTracker, a cloud-based solution that helps spectators track their favorite runners via SMS text notifications High Tech
August 27, 2020 Case Study Eliminating major pain points in no time A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner Hypergrowth and Startups
August 6, 2020 Case Study Best solution for the best customer experience Amazon Connect proved to be the contact center solution suited to inbound and outbound call traffic requirements needed at AWS HR Services High Tech
July 27, 2020 Case Study Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results High Tech
July 27, 2020 Case Study Virtual contact center training for a virtual world At-home RealSkill program updates associate training to a remote environment High Tech
March 27, 2020 Case Study Speech analytics deliver a holiday boost for social media ad sales The company significantly increased revenue at a critical time of year by analyzing associate calls and culling insights High Tech
February 17, 2020 Case Study Eliminating friction for superior UX A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more High Tech
October 30, 2017 Case Study Easing tax season stress A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner High Tech
June 13, 2017 Case Study Online advertising boosts revenue A leading internet search company is driving billions in revenue from its SMB customers High Tech
