July 23, 2025 Case Study DailyPay outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools Financial Services and Insurance
February 19, 2025 Case Study Fast-growing banking platform hits 91% quality scores, exceeds goals TTEC speeds contact centre ramp-up, proactively pivots to meet startup’s evolving business needs onshore and beyond Financial Services and Insurance
January 23, 2025 Case Study Insurance firm pumps up sales 10% with AI-enhanced performance enablement Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching Financial Services and Insurance
January 3, 2025 Case Study Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience Financial Services and Insurance
April 16, 2024 Case Study Powering Superior Support In a real-time information world, customer service needs to keep pace with demand. Financial Services and Insurance
April 16, 2024 Case Study Shift to Remote Work without Missing a Beat A financial services client is now looking to make WFH a permanent part of its long-term strategy. Financial Services and Insurance
April 15, 2024 Case Study Messaging saves the day with faster support, increased productivity Faced with high call volume, a major bank deployed AI-powered messaging to deflect calls, enhance productivity, and improve CSAT Retail Banking
April 15, 2024 Case Study Fast-growing Fintech Achieves Fast CSAT Improvements A hypergrowth Fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security. Financial Technology
April 15, 2024 Case Study Cost savings and happy employees all year long We worked with a leading insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year. Property and Casualty Insurance
April 15, 2024 Case Study Powerful knowledge management system leads to improved AHT, quality, and more TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system. Retail Banking
April 15, 2024 Case Study Exceptional Remote Support in Record Time Hundreds of newly hired remote employees delivered a 94% CSAT. Financial Services and Insurance
April 15, 2024 Case Study Teaming Up for Maximum Results A fintech firm provided better customer support and innovated faster with the help of a partner that became an extension of its brand. Financial Services and Insurance
