CX Innovation Resources

July 27, 2021 Customer Strategist

What to expect from the post-COVID customer experience

The pandemic served as inspiration for lasting CX advancements.

July 21, 2021 Video

Public Sector - Exceptional Customer Experience by Design

Public Sector and Government

July 8, 2021 Blog

Here’s how retailers are shifting from surviving to thriving in a new normal

Retail and eCommerce

July 8, 2021 Blog

4 CX changes to prepare for as the public sector embraces the cloud

Public Sector and Government

June 28, 2021 Podcast

What's Now and What's Next in Customer Experience

June 25, 2021 Blog

How the Pandemic Has Reshaped CX Value

June 15, 2021 Blog

Uncovering CX Value – One Drone at a Time

June 7, 2021 Podcast

How Retail CX is Evolving

Retail and eCommerce

May 21, 2021 Blog

How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change

Public Sector and Government

May 20, 2021 Video

One TTEC

May 12, 2021 Blog

CX Leaders Share Insights into Transforming the Government Customer Experience

Public Sector and Government

April 30, 2021 Case Study

Schwan’s Home Delivery gets an actionable CX transformation plan

Our consulting experts helped Schwan’s Home Delivery gain insights into the current state of their customer experience and create an actionable plan for transformation

Retail and eCommerce

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