September 14, 2023 Customer Strategist Will generative AI solve the CX industry’s omnichannel problem? Generative AI bypasses the rules-based functions that hindered previous omnichannel efforts to get closer to an omnichannel reality
June 16, 2023 Customer Strategist Outlook Customer experience is more than meets the AI AI gives users different perspectives from which to build great experiences
June 13, 2023 Customer Strategist Profile Ally Financial supports the creator economy through esports and gaming The digital financial services company levels up to sponsor women in the male-dominated esports industry Media and Entertainment
June 13, 2023 Customer Strategist In Depth Is your contact center truly ready for AI? Before launching AI, set up a strong CX foundation with 5 building blocks
February 24, 2023 Customer Strategist C-Suite Strategies Fun, fans, and customer focus disrupt luxury retail Hammitt ‘Chief Cheerleader’ Tony Drockton uses amazing personal experiences to fuel growth Retail and eCommerce
February 24, 2023 Customer Strategist Industry Insights Retailers look to the future, and see opportunities NRF event showcases optimism amid uncertainty Retail and eCommerce
February 2, 2023 Blog Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty Retail and eCommerce
October 24, 2022 Customer Strategist Outlook There is such a thing as a 'sure thing' when it comes to customers Great experiences can be the foundation for growth in the coming year.
September 30, 2022 Customer Strategist Build-a-Bear Builds a Brand Around the Customer Experience Build-A-Bear Workshop CEO Maxine Clark created a foundation for customer engagement that transcends any one person. Retail and eCommerce
