January 6, 2017 Customer Strategist Virtual and Augmented Reality: Empathy Machines VR and AR devices have the potential to foster emotion and empathy between companies and their users.
January 5, 2017 Customer Strategist Utilities Power Up Customer Engagement Alabama Power and others reshape their role in consumers' digital lifestyles. Public Sector and Government
January 5, 2017 Customer Strategist Customer Centricity Changes Over Time Beyond talking points and lip service, what is the true state of customer centricity?
October 14, 2016 Customer Strategist Customer Experience Moments of Wow What makes experiences stand out as wow moments for consumers and employees?
October 11, 2016 Customer Strategist Virtual Shopping Becomes Reality eBay Australia and Myer team up to take shoppers on a virtual department store journey. Retail Banking
October 11, 2016 Customer Strategist Perspective Is Everything The customer service story continues to be written.
July 7, 2016 Customer Strategist Those Lazy-Hazy-Crazy Days of Business Customers want to interact with businesses on their own terms when they're out and about this summer.
January 6, 2016 Customer Strategist Streaming Data Opens the Door to New Customer Insights Spotify and other leading digital companies are mining data streams for a deeper understanding of customer behavior.
