Offerings

Serendebyte’s team of BPM experts offers a wide range of services from architecture consulting, design reviews and COE lifecycle management to development, testing, support and maintenance. No matter where you are in your BPM adoption cycle, we have the right solution for you

END-TO-END BPM PROJECT IMPLEMENTATION

Serendebyte specializes in implementing BPM projects through the entire life cycle from scoping and business process definition to product evaluation, design, architecture, configuration, testing and product roll-out. We bring the following resources to each and every one of our implementation engagements:
1) Deep product expertise in Pega PRPC.
2) Our proven execution methodology focusing on the three critical E’s – Execution, Education and Evolution.
3) Strong partnership with Pegasystems

SUPPORT AND MAINTENANCE

Serendebyte provides post-production support of BPM installations. We leverage our global delivery model to offer a highly cost effective platform for a broad set of client needs from “Keeping the lights on” to Enhancements.

TESTING

We provide independent testing services for BPM projects. Testing is often an ignored function on most BPM implementation projects. Majority of BPM related training is provided to architects and developers. Testing of BPM applications requires a specialized set of skills that comes only with experience and training. Serendebyte has a team of highly trained BPM testers that can provide functional testing for your projects.

BPM LAB

Serendebyte provides specialized services like Performance tuning, Product installation and platform support advice, and rapid prototyping for solution conceptualization. We provide these services with the help of our cloud infrastructure which houses multiple versions of Pega PRPC and Pega’s strategic applications.

TALENT AUGMENTATION

Serendebyte understands that some clients prefer to keep delivery of projects in house. At the same time, they would need to bridge critical skill gaps on their teams. We provide consultants with Pega skills and certifications that can work onsite at client locations. Our consultants are highly trained internally by our training and enablement group.

ENABLEMENT OFFERINGS

Serendebyte can provide a set curriculum and an experienced Pega architect to resources fresh from Pega’s training program to help give supplemental information and real world exercises to provide valuable experience and help solidify the lessons they received from Pega training. This service has been leveraged by other Pega partners we have worked with to help newly trained SAs to the next level. Serendebyte offers an Enablement Coach to customers that are new to Pega, or that want to bring new resources on. Though enablement is always a goal of an implementation project, generally when the project is in full swing and the go-live date is approaching, enablement tends to fall by the wayside. To break this cycle, Serendebyte offers an Enablement Coach, an LSA level resource who is independent of the delivery team. This resource is assigned to customer resources as a coach and instructor, and is responsible specifically for enablement. This ensures that no matter how busy the delivery team is enablement will continue and will allow customer resources to take on increasingly difficult tasks instead of being assigned only simple tasks when no one is available to coach them.