September 29, 2022 Customer Strategist In Depth Become Your Own Uber Create real human connections to keep up with disruption.
August 27, 2019 Customer Strategist CX Snapshot: Financial Service Payments Financial Services and Insurance
April 22, 2019 Customer Strategist CX Snapshot: Retail and E-commerce Research compares retail experiences among physical and online brands. Retail Banking
January 17, 2019 Customer Strategist CX Research Snapshot: Health Insurance Research from TTEC Digital illuminates the state of member experience among health insurers. Healthcare Payers
July 17, 2018 Customer Strategist Six Bot CX Pitfalls and How to Fix Them Katherine Kress, Partner, Strategy and Operations, TTEC Digital
January 5, 2017 Customer Strategist Utilities Power Up Customer Engagement Alabama Power and others reshape their role in consumers' digital lifestyles. Public Sector and Government
