Leadership Team

Our Leadership team has a combined
experience of over 100 years in BPM
implementations.

Dilip Balakrishnan

President

Dilip’s focus is on building a high performance team that can not only deliver to customer’s expectations but also exceed them in every single engagement. One of his favorite management books is “Employees First, Customers Second” as he truly believes that happy and motivated employees lead to delighted customers. Prior to founding Serendebyte a few years ago, Dilip was at Cognizant where, as head of BPM Practice – Americas, he built the largest BPM and CRM services organization globally. His track record includes nearly 25 years of experience in problem solving and consulting, solution delivery, large scale program management and Business Unit management. He is frequently called upon by clients to help them define their BPM and CRM roadmaps. Dilip holds an undergraduate degree in Engineering from Birla Institute of Technology and Sciences, Pilani, India and a post-graduate degree in Business Management from XLRI, Jamshedpur, India. While Dilip loves to spend time with his family, his one seemingly unattainable goal is to learn Karate from his wife who is a martial arts instructor. He divides his time between Serendebyte’s offices and client sites in US and India.

Charles Whitmore

Vice President of Customer Success ( Business Development / Alliances)

Charlie drives success of Serendebyte’s customers in Healthcare, Telecom, Retail and Hospitality industries. As a customer success executive, his primary responsibility is to ensure his customers get what was promised and more. He works closely with his customers to understand their business goals, create and align a technology roadmap with the business goals and oversee successful execution of the roadmap. His strengths lie in clearly understanding business problems and projected business benefits and deliver optimal time to value solutions. He is a big proponent of “Do it right the first time” philosophy. Charlie has over 15 years of experience in business consulting, IT service delivery and driving successful business outcomes. Before joining Serendebyte, Charlie has had an eclectic career. Fresh out of college, he and a friend founded Lasso Technologies, a SAAS company that grew quickly from having a few small clients to being acquired by Ellie Mae, a mortgage software vendor. In 2007, he stumbled upon Pega and never looked back. In most of his Pega career, he has focused on building solutions using quick iterative models and delivering quick business wins. Charlie was born and raised in the suburbs of Detroit, Michigan. He currently lives there with his wife and daughters. His mission in life is to prove that you don’t have to be from the south to make great barbecue.

Leonard Francis

Vice President of Customer Success ( Delivery)

Leonard owns customer success for the financial services and insurance practice at Serendebyte. His focus lies in truly understanding the customer's needs and exceeding them. Throughout his career, he has demonstrated the ability to align technology with business goals without losing sight of the big picture. His strengths lie in building highly scalable and repeatable solutions. With a passion for building, tinkering and creating, Leonard brings more than 18 years of experience delivering industry leading products and solutions in varied areas. He has developed a leading enterprise network backup utility product, financial accounting application, an Object Oriented database Management System, led the development of a light version of object oriented persistent storage engine, built a startup around a cloud based dynamic provisioning system and helped top banks in Canada and USA develop some of their business critical business process management applications. Prior to Serendebyte, Leonard has enjoyed successful stints at Cognizant and Accenture. Leonard studied computer science and engineering in India, received a Masters in Computer Science from the University of Bridgeport, CT and a S.M. in System Design and Management from MIT School of Engineering and MIT Sloan School of Management, Cambridge. When not working, Leonard enjoys a good puzzle. His next challenge is a 5x5x5 Rubik’s cube or looking at fundamental and technical analysis for his next options trade.

Boopathy Kumar

Head (Offshore Delivery)

Boopathy is responsible for delivery and competency building across our Pega portfolio. Based in Chennai, India, he manages all our Pega projects. He has close to 15 years of experience in Global IT services delivery and consulting. He has spent the last 10 years of his career sharpening and building his expertise in designing complex, high volume Pega based solutions across financial services and insurance industries. Prior to joining Serendebyte, he cut his teeth by working for IT services giants like Cognizant and Tata. His strengths lie in training and mentoring of project teams and pushing them to deliver their best. Boopathy has graduated with B.E in Computer Science Engineering. He is an ardent follower of cricket and never thinks twice to test his bowling skills if provided with the right opportunity.

Bisrat Alemayehou

Chief Technology Evangelist

Bisrat brings close to 12 years of experience in designing and delivering top of the line enterprise technology solutions. Based out of Dallas, Bisrat is responsible for driving BPM adoption by enabling project teams to develop delivery methodologies, mature process governance of BPM projects and promote BPM capabilities by collaborating with business sponsors, leading strategic planning and implementation of best in class enterprise solutions. His strengths lie in building high performance applications and technically enabling teams to deliver their best. Earlier in his career, Bisrat gained valuable experience working for Pegasystems where he sharpened his expertise in BPM and Enterprise Architecture. Bisrat also had the opportunity to lead several projects in the Healthcare, Pharmaceutical, Financial and Government domains. In the last few years, he also obtained the prestigious Pega certification, CLSA (Certified Lead System Architect). Bisrat was born in Abidjan, Cote D'Ivoire and grew up in Ottawa, Canada. He obtained his Computer Engineering degree from the University of Ottawa. In his free time, Bisrat enjoys traveling, listening to Audio books, working on Arduino and home automation personal projects.

Praveen Nandagopal

Head (Intellectual Property / Enablement / internal Processes)

Praveen is responsible for building our portfolio of Intellectual Property assets, which include solution accelerators as well as productivity toolkits. He is constantly looking at how best to optimize solutions to customers by building reusable assets. Praveen has 15 years of experience in design, architecture and delivery of BPM solutions to customers. His strengths lie in conceptualizing solutions and providing technical coaching to his teammates. Prior to Serendebyte, he has had successful and highly productive stints at Cognizant, CSC and other large system integrators. As a certified Pega Lead System Architect, he is at his best when he conducts deep dive technical discussions with his team. Praveen lives in Chennai with his wife and two boys. He is a passionate foodie and spends his spare time trying out different cuisines.