Board of Directors

Kenneth Tuchman

Director since 1994

Mr. Tuchman has more than 35 years of experience in the business process outsourcing industry, driving innovation growth and profitability in all economic cycles. As the founder and the controlling stockholder of TTEC, Mr. Tuchman is an essential member of our Board of Directors.

Mr. Tuchman founded TTEC’s predecessor company in 1982 and has served as the Chairman of the Board since 1994. Mr. Tuchman served as TTEC Chief Executive Officer from 1994 until 1999 and resumed the position in 2001.

TTEC Board Committees:

• Executive (Chair)

Directorships:

• Tuchman Family Foundation
• Denver Center for the Performing Arts

Gregory A. Conley

Director since 2012

Mr. Conley’s extensive public company experience as chief executive officer and director of several technology companies, his leadership in technology innovation, and his legal experience bring relevant and necessary skills, experience, and perspective to our Board.

Between 2012 and 2014, Mr. Conley served as the CEO of Aha! Software, LLC, a predictive analytics and cloud computing company. Between 2009 and 2011, Mr. Conley served as the CEO of Odyssey Group, SA, a Europeanbased technology services and software company, and oversaw the sale of the company to Temenos Group AG. Between 2004 and 2005, Mr. Conley was the president and CEO of Verio, Inc., a leading global provider of hosting and network services and a subsidiary of Nippon Telephone & Telegraph. From 2001 to 2003, Mr. Conley was the president and CEO Tanning Technology Corporation, a NASDAQ listed information technology solutions provider, sold to Platinum Equity in 2003. Prior to 2001, Mr. Conley was a senior executive responsible for e-markets, travel, and transportation at International Business Machines (NYSE:IBM) and an attorney at Covington & Burling LLP.

TTEC Board Committees:

• Audit (Chair)
• Compensation
• Security & Technology

Directorships:

• CSG International (NASDAQ:CSGS)
• Travelport Worldwide Ltd.

Past Directorships:

• HaulHound.com
• Odyssey Group, SA
• Verio, Inc.
• Tanning Technology Corporation (NASDAQ:TANN)

Tracy L. Bahl

Director since 2013

Mr. Bahl’s extensive experience in the healthcare industry and his public company and private equity experience bring relevant and necessary skills, experience, and perspective to our Board.

Since 2020, Mr. Bahl has served as an operating partner for the healthcare group at Welsh, Carson, Anderson & Stowe, a private equity firm specializing in healthcare and technology investments (WCAS); and as a managing partner for Valtruis, and member of the board of directors for Wayspring Health, Oncology Care Partners, and Interwell Health, WCAS' portfolio companies.

Previously, Mr. Bahl served as the president and CEO of OneOncology, a General Atlantic portfolio company that provides administrative, operational, and scientific support to oncology practices throughout the U.S. Between 2013 and 2018, Mr. Bahl served as executive vice president, health plans for CVS Health. From 2007 to 2013, he served as a special advisor to General Atlantic, supporting various of its portfolio companies in leadership roles. Prior to 2007, Mr. Bahl held various senior executive positions as part of UnitedHealth Group, and at CIGNA Healthcare.

TTEC Board Committees:

• Compensation (Chair)
• Executive

Directorships:

• andros*
• Glooko, Inc.

Past Directorships:

• MedExpress
• Gustavus Adolphus College

Robert N. Frerichs

Director since 2012

Mr. Frerichs’ extensive global business experience, his public company and consulting industry experience, and his financial credentials bring relevant and necessary skills, experience, and perspective to our Board.

Mr. Frerichs spent 36 years with Accenture (NYSE:ACN) in various leadership roles including group chief executive for North America, chief risk officer and chief operating officer of the communication and high-tech operating group, and chairman of the capital committee; culminating his career as the International Chairman of Accenture, Inc. Between 2012 and 2013, Mr. Frerichs was the chairman of the Aricent Group, a global innovation and technology services company.

Mr. Frerichs is a Certified Public Accountant.

TTEC Board Committees:

• Nominating and Governance (Chair)
• Audit
• Compensation

Directorships:

• Wedgewood Enterprises Corporation

Past Directorships:

• Accenture (NYSE:ACN)
• Merkle, Inc.
• Avanade (a JV between Accenture and Microsoft)
• Cyandia, Inc.

Steven J. Anenen

Director since 2016

Mr. Anenen’s extensive experience as a senior executive at a global public technology company, and his chief executive and automotive industry and technology experience bring relevant and necessary skills and perspective to our Board.

In 2014, Mr. Anenen led the spin-off of the Automatic Data Processing (NASDAQ:ADP) Dealer Services Group to create CDK Global (NASDAQ:CDK); and served as its CEO between 2014 and his retirement in 2016. Prior to the CDK spin-off, Mr. Anenen spent almost 40 years with ADP, serving as the president of ADP Dealer Services, a leading provider of technology solutions to the automotive industry, between 2004 and 2014. During his tenure with ADP, Mr. Anenen oversaw the global expansion of the business into more than 100 countries, grew the dealer services business to over $2 billion in revenue, and led the transition to digital through the transformational acquisitions.

TTEC Board Committees:

• Audit
• Nominating and Governance
• Executive
• Security & Technology Committee (Chair)

Past Directorships:

• CDK Global (NASDAQ:CDK)
• DealerSocket

Marc L. Holtzman

Director since 2014

Mr. Holtzman’s extensive international experience along with his financial, investment banking, and public company board experience bring relevant and necessary skills, experience, and perspective to our Board.

Mr. Holtzman served as the chairman of Meridian Capital HK, a Hong Kong private equity firm from 2012 until 2014, and as the executive vice chairman of Barclays Capital from 2008 and 2012. Between 2003 and 2005, Mr. Holtzman was president of the University of Denver. He also served in the cabinet of Colorado Governor Bill Owens as Secretary of Technology between 1999 and 2003.

TTEC Board Committees:

• Nominating and Governance

Directorships:

• Rwanda Capital Market Authority
• Victoria Falls International Financial Center

Past Directorships:

• Bank of Kigali
• KazKommertsBank
• FTI Consulting (NYSE:FCN)
• Duddell Street Acquisition Corp. (NASDAQ:DSAC)
• CBZ Holdings Ltd.
• Astana Financial Services Authority

Gina L. Loften

Director since 2021

Ms. Loften’s extensive experience in technology, cyber security, public sector, business transformation credentials, and diversity bring relevant and necessary skills, experience, and perspective to our Board.

Ms. Loften most recently served as chief technology officer for Microsoft USA (NASDAQ:MSFT), the position from which she retired in 2021. Prior to Microsoft, since 2004, Ms. Loften served in roles of growing responsibility with IBM (NYSE:IBM), including global consulting leader in cloud application innovation for IBM Global Business Services, chief innovation officer for IBM Research, and global public sector leader for IBM Watson Group.

TTEC Board Committees:

• Compensation
• Security & Technology

Directorships:

• Teachers Insurance & Annuity Association of America (TIAA)
• Thoughtworks Holding, Inc. (NASDAQ:TWKS)
• Modernizing Medicine, Inc.
• Foursquare Labs Inc.
• Interwell Health

Past Directorships:

• Rise Against Hunger
• George Mason University research foundation