July 29, 2025 Case Study Cirque du Soleil offers ringside seat to superior CX with Work At Home model The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction Media and Entertainment
June 20, 2024 Case Study Proactive partnership levels up gaming brand's customer experience TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements Media and Entertainment
July 12, 2023 Case Study $4.9M annual savings unearthed for a peripheral gaming device client TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees Media and Entertainment
March 17, 2023 Case Study Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements Media and Entertainment
March 8, 2023 Case Study Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business Media and Entertainment
December 14, 2022 Case Study Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times Media and Entertainment
December 17, 2021 Case Study Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads Media and Entertainment
November 18, 2021 Case Study Innovative employee engagement revitalizes customer support By prioritizing the employee experience, TTEC helped a global entertainment company swiftly adapt to challenges posed by the pandemic without compromising the customer experience Media and Entertainment
August 19, 2020 Case Study Crack the root cause code to boost resolution rates A leader in the gaming and technology industry amplified customer loyalty by determining and correcting the root cause of 52% of unresolved issues Media and Entertainment
February 1, 2019 Case Study A hands-on approach delivers world-class, global customer care Customer care keeps up with product innovations to serve customers better Media and Entertainment
