August 11, 2025 Case Study Fraud-fighting combination of AI + experts reduce chargebacks by 90% TTEC’s automated solution helped one restaurant chain take fraud off the table Retail and eCommerce
June 10, 2025 Case Study Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI TTEC Digital’s AI/ML-enabled solution improves accuracy and brings self-service to rapidly-growing organization Retail and eCommerce
November 5, 2024 Case Study Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realize automation’s full potential Retail and eCommerce
October 18, 2024 Case Study Manual fraud investigations plummet 66%, leading to $3.5 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX Retail and eCommerce
September 27, 2024 Case Study AI-powered insights (and experts putting them to work) revolutionize quality TTEC disrupts the market with innovative, next-gen digital approach Retail and eCommerce
June 26, 2024 Case Study Snapping up fans and sales with Facebook ads Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177% Retail and eCommerce
May 9, 2024 Case Study AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm Retail and eCommerce
May 6, 2024 Case Study Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew Retail and eCommerce
April 23, 2024 Case Study Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity Retail and eCommerce
December 11, 2023 Case Study Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers faster Retail and eCommerce
October 5, 2023 Case Study Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs – and we keep growing together Hypergrowth and Startups
June 22, 2023 Case Study TTEC helped fitness brand realize the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction Retail and eCommerce
