CX Optimisation Services
CX Experts
at Your Service
Transformational managed services combining front-line knowledge and AI insight
CX Optimisation Services
CX Experts
at Your Service
Transformational managed services combining
front-line knowledge and AI insight
CX experts on your side
In our 40+ years in the customer experience industry, we’ve learned tough lessons, so you don’t have to. Reap the benefits of our knowledge and experience to optimize your CX and improve customer outcomes, with limited risk and budget.
Conversational &
Business Intelligence
Unlock actionable insights with this AI-enabled analytics service driving CX, EX, product, training, and operational improvements.
Knowledge
Services
Put the power of generative AI to work with scalable knowledge and content curation services to deliver CX and EX improvements.
Learning
Services
Tap into the power of AI-enabled learning with our custom curriculum development and training programs.
Workforce
Optimisation
Increase efficiency of workforce management across internal and third-party operations with our expert-led WFO framework.
$4.9 million annual savings unearthed for computer goods giant
TTEC served up 30 recommendations to cut costs and optimize CX for customers and employees.
Training makeover revives associate engagement and improves AHT
A new curriculum suited for today's hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores.
4 reasons why you should use the right CX partner
Discover how to optimise your contact centre operations with innovative collaboration. Today’s contact centre workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
Discover how to optimise your contact centre operations with innovative collaboration. Today’s contact centre workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
More insights from TTEC
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How insurance firms can keep customers close in tumultuous times
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Want stability in an uncertain economy? Focus on CX
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Training makeover revives associate engagement and improves AHT
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The future of retail: AI will be a cornerstone of CX success
Read the article -
AI-powered insights (and experts putting them to work) revolutionise quality
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Insurance firm pumps up sales 10% with AI-enhanced performance enablement
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Centre of Excellence status
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AI-enhanced insights and quality experts boost potential revenue by €3.M in 3 weeks
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4 reasons why you should use the right CX partner
Read the strategy guide -
A Smarter Approach Leads to Happier Customers
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Workforce management optimisation model cuts costs an estimated €8.8M annually
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Ready, Set, Go!
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