February 25, 2025 Case Study Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process. Retail and eCommerce
February 25, 2025 Case Study Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours. Retail and eCommerce
February 25, 2025 Case Study Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system. Retail and eCommerce
February 19, 2025 Case Study Fast-growing banking platform hits 91% quality scores, exceeds goals TTEC speeds contact centre ramp-up, proactively pivots to meet startup’s evolving business needs onshore and beyond Financial Services and Insurance
January 23, 2025 Case Study Insurance firm pumps up sales 10% with AI-enhanced performance enablement Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching Financial Services and Insurance
January 9, 2025 Case Study Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Centre of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs. Healthcare
January 9, 2025 Case Study AI-enhanced insights and quality experts boost potential revenue by €3.M in 3 weeks TTEC and LevelAI helped an automaker revolutionise associate coaching to vet more leads faster Automotive
January 3, 2025 Case Study Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience Financial Services and Insurance
December 20, 2024 Case Study Fraud management, AI, discipline drive €86M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions Travel and Hospitality
December 20, 2024 Case Study Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realise automation’s full potential Retail and eCommerce
December 19, 2024 Case Study Manual fraud investigations plummet 66%, yielding €3.3 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX Retail and eCommerce
September 24, 2024 Case Study Contemporary site design, AI, and local talent lift CX, EX, and the future of a region Healthcare
