September 4, 2024 Case Study AI-powered insights, expert training drive sales surge in 2 weeks TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT Communications
July 18, 2024 Case Study A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations Retail and eCommerce
July 10, 2024 Case Study Expert support and proactive solutions drive CX growth TTEC’s strategy, people, and tools boost efficiency and lower costs High Tech
July 10, 2024 Case Study Customer support helps slash wait times by 97% during open enrollment TTEC empowered a health benefits company to handle more calls, better and faster Healthcare Payers
July 2, 2024 Case Study Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focussed as it grew Retail and eCommerce
July 2, 2024 Case Study Expert B2B collections approach recovers €5M in 90 days A humanised collections strategy delivered fast results High Tech
June 27, 2024 Case Study A Smarter Approach Leads to Happier Customers Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score High Tech
June 13, 2024 Case Study AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm Retail and eCommerce
June 13, 2024 Case Study Specialised support boosts B2B collections revenue TTEC collections associates quickly hit 82% attainment rate Communications
June 10, 2024 Case Study Workforce management optimisation model cuts costs an estimated €8.8M annually Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75% Hypergrowth and Startups
April 26, 2024 Case Study Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity Retail and eCommerce
April 16, 2024 Case Study Ready, Set, Go! A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience. Automotive
